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Wednesday, November 11, 2009

Telephone Etiquette

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MANY OF YOU MAY REMEMBER WHEN THE TELEPHONE WAS SOMETHING OF A NEW THING. I always remember having a phone, but I do remember when we got a lighter weight rotary phone, one that replaced our old, black heavy one. And, we even had a color or two to pick from! White, black and tan, if I remember correctly. I think there may have been options then for yellow and red as well.

Imagine today, receiving a booklet from the phone company about telephone etiquette. How quaint and naive were our times.


I found these on a Flickr page somewhere, and lost the original source. If I could identify you, I would, and I do want to apologize.

8 comments:

  1. My grandmother had one you had to crank to use. I just spent two weeks on Wall Street doing a temp gig making phone sales, what a world.

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  2. I answer the phones for a marketing company in Chicago. The amount of calls has been cut down dramatically since the advent of email.
    Does anyone else remember, 'party lines.'? For a kid they were so fun to eavesdrop on... someone would always stop talking and say, 'who's on the line? get OFF the phone!'

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  3. Interesting topic! My parents still have a rotary phone that is hooked up in the basement...I love using that phone when I am over there!

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  4. So, where's the cell phone version?

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  5. Greeting the caller personally isn't only about impressions. It's also about building a quality conversation and phone relationship. It's just right to emphasize the importance of a warm welcome to the one we are talking to. It's something intangible that will be worth keeping. :)

    [Ruby Chelmsford]

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  6. Here in Australia, other than companies acquiring their toll free numbers from an Australian telecom company of their choice, observance of proper phone etiquette is quite important.

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